VA Told Staff To ‘Scrub’ Patient Medical Appointments

The Department of Veterans Affairs (VA) told medical staffers to “scrub” and delay veterans’ medical appointments to clear up their own schedules, according to a VA document obtained by The Daily Caller. TheDC recently reported that VA staff in Michigan engaged in “scrubbing,” a process by which staffers convince veterans over the phone that they don’t need their scheduled medical appointments ...



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